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This microcredential is designed to provide learners with the practical skills for effective and safe crisis intervention. Learners will examine policies and procedures in response to conflict and crisis, explore their roles and responsibilities, and learn strength-based de-escalation strategies. The focus will be placed on applying best practice approaches of crisis intervention and trauma-informed care.

Areas of Study

• Trauma-informed strategies
• Crisis assessment
• Problem-solving
• Policies and procedures

Course Structure

• Online training monitored by a facilitator
• 30 hours (to be completed by February 19, 2027)
• Self-paced, independent study (learning materials are presented online accompanied by engaging activities, such as reflections)

Certification

Upon successful completion of the Child & Youth Community-Based Care: Crisis Intervention microcredential, the learner will earn a microcredential. A visual representation of the microcredential is issued to the learner as a digital badge. The learner can share the digital badge on a resume, LinkedIn profile, or other digital network allowing employers to see what the learner can do as it shows evidence of the assessed competencies.

Admission Requirements

• Minimum of three months (or 120 hours) of volunteer or work experience in the human services or social services field – a letter confirming proof of experience is required

OR

• A letter of intent that outlines interest in the Child and Youth Care Worker microcredentials. This letter will outline learners’ interests, strengths, and experiences that relate to the human services or social services field.

Note: If the learner has prior knowledge that is equivalent to some or all of the competencies for this microcredential, they may be a good candidate for Prior Learning Assessment and Recognition (PLAR). See details on the program page.

Helpful Information for Career Planning:
A High School Diploma, Adult High School Diploma, or GED is not necessary for admission to this microcredential series. However, learners should be aware that these credentials are commonly required for employment within Child and Youth Community-Based Care.

Registration

Registration Deadline: December 11, 2026

Please send completed application form (pdf) to pplmi@nbcc.ca

More Information

For more information, contact: pplmi@nbcc.ca or call (506) 778-6054

Endorsed by the New Brunswick Association of Youth Residential Services